These terms cover your use of The Second Look. They are written in plain English on purpose. If something here is unclear, email us at [email protected] and we will explain it.

1. Who you are dealing with

The Second Look is operated by Bravus Ltd. In these terms, "we", "us" and "our" mean Bravus Ltd. "You" means the person who buys or uses the service.

2. What the service is

You send us one thing you are unsure about: a message, a link, a screenshot, a listing, an offer. We investigate it using available sources and AI-assisted analysis, and we give you a written report. The report sets out what we found, why it matters, where the evidence came from, what we could not confirm, and what we would do next.

3. What the service is not

We cannot guarantee that anything is, or is not, a scam. Be careful of anyone who says they can.

The report is informational analysis based on the sources available to us at the time. It is a risk assessment, not a probability, not a verdict, and not proof. Evidence is sometimes strong, sometimes mixed, and sometimes absent. When we cannot verify something, we say so.

The report is not legal, financial, investment, tax or security advice, and it is not a substitute for professional advice or for your own judgment. You remain responsible for your own decisions, including any decision to pay money, share information, reply, or walk away.

4. Your account

Buying gives you an account, which you access with a sign-in link sent to your email. Keep access to that email address secure, because anyone who can read it can reach your reports. Tell us promptly if you think someone else has got into your account.

You must be at least 18 years old to buy, and you must give us an email address you control.

5. What you send us

You can only send us material you are allowed to send. By submitting something you confirm that you have the right to share it with us for the purpose of having it checked.

What you send often contains someone else's information, for example a sender's name, phone number or profile. That is expected, and it is the point of the service. Please do not send more personal information about other people than the check actually needs, and do not send material you obtained unlawfully.

You must not use the service to harass, profile, track or build a case against a private individual, or to break the law. We may refuse or stop a check that looks like it is being used that way.

6. What you pay

Prices are shown in US dollars and include any applicable taxes unless we say otherwise at checkout. The price you see at checkout is the price you pay.

One check, $7.A one-time payment for one investigation. Nothing renews.

Check packs and add-ons.Some products add extra checks or extra features to your account for a single payment. What each one includes is stated on its own page before you buy.

Pro, billed monthly. Pro is a subscription. It renews automatically each month at the price shown when you subscribe, until you cancel.

Any additional product we offer is presented separately, with its own price and its own terms, before you are charged for it. We will never add a charge you did not agree to.

Cancelling Pro

You can cancel Pro at any time from your account or by emailing us. Cancelling stops the next payment. Your Pro access continues until the end of the period you have already paid for. We do not charge a cancellation fee.

7. Refunds

Our position is simple: if we do not deliver the report you paid for, you get your money back.

You are entitled to a refund if

The check failed and no report was produced. Where our system detects this it returns the credit automatically. If it did not, tell us and we will refund it.

You were charged twice for the same thing, or charged for something you did not buy.

The report you received was materially not the service described on this site.

What we generally cannot refund

A completed report whose conclusion you disagree with. We sell the investigation and the evidence behind it, and we state clearly and in advance that we cannot guarantee a verdict. Disagreeing with a finding is not a fault in the service.

A check you spent on something you did not mean to send, once the report has been produced.

Time already used on a subscription period that has run.

None of this limits any rights you have under the consumer law that applies to you, which override anything in this section.

If you are in the EU or EEA

You normally have 14 days to withdraw from a distance contract. Because this service is performed immediately, you are asked at checkout to agree that we start straight away and to acknowledge that once the report has been delivered you lose that right of withdrawal. If you have not yet used the check, the right still applies and we will refund you in full.

How to ask

Email [email protected] from the address you bought with, tell us what happened, and we will reply within 5 working days. Approved refunds go back to the original payment method, normally within 14 days. We may ask for reasonable detail to check a claim, and we may decline claims that are misleading or fraudulent.

8. Availability

We try to keep the service running and accurate, but we do not promise it will be uninterrupted or error free. We may change, suspend or withdraw features. If we discontinue something you have already paid for and cannot provide it, we will refund the unused part.

9. Our responsibility to you

We are responsible for loss we cause you by breaking these terms or by failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for losses arising from a decision you took that the report did not tell you to take.

Except where the law does not allow it to be limited, our total liability to you for any claim is capped at the greater of the amount you paid us in the twelve months before the claim, or $100.

Nothing here excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

10. Ending your access

You can stop using the service at any time and ask us to close your account. We may suspend or close an account that breaks these terms, particularly section 5. If we close your account for a reason that is not your fault, we will refund anything you have paid for and not received.

11. Changes to these terms

We may update these terms. If a change materially affects you, we will tell you by email or on the site before it takes effect. The version that applies to a purchase is the one published when you bought.

12. Law and disputes

These terms are governed. If you are a consumer, you keep the protection of the mandatory laws of the country you live in, and you can bring a claim in your local courts.

13. Contact

Bravus Ltd. Email [email protected]. We aim to answer within 5 working days.